1-4-8 Service Response Guidelines

1/30/2017 (Permalink)

Did you know one of the reasons we are so unique is our 1-4-8 Service Response Guideline?  This helps us ensure timely communication and response to the situation.  Quick and accurate response time minimizes your loss expenses.  

1 - Within one hour from the notice of the loss, a SERVPRO Franchise Professional contacts the insured to arrange for services to be done.

4 - Within four hours from the notice of the loss, a SERVPRO Franchise Professional is on-site ready to start mitigation services when mitigation is necessary

8 - Within eight hours from the notice of the loss, a SERVPRO Franchise Professional contacts the insurance adjuster to give a verbal briefing of what the job entails and what their plans are moving forward.  

Refer to https://www.SERVPRO.com/emergency-restoration to see a water damage timeline on how quickly water damage can take effect of everything from drywall swelling to mold forming.